Salam Hanna,

Following is the feedback as you have requested. Hope you find it helpful.

Salesperson
Hanna has been extremely polite, patient and really helpful right from the beginning. She has managed to explain each and everything very well in details. Most importantly, she is highly responsive and has great memory. We did not have to ask her the same thing twice!

Tour Guides
Ms.Sasa (Shanghai) - Active and very accommodating, with good knowledge.
Ms.Cindy (Guilin) - Extremely caring and sweet. Even though our family spent very little time, she managed to please us all.
Ms.Alice (Xi'An) - Highly knowledgeable and knows interesting historical facts. Has the potential to do much better if she avoids being sluggish.
Ms.Jennifer (Beijing) - Easily, the best tour guide we had in China. Highly accommodating, very energetic, super helpful and always went beyond our expectations. Would highly recommend all family and friends visiting Beijing to pick Jennifer as their tour guide!
Mr.George (Guanghzhou & Shenzhen) - Extremely friendly and highly active.

Hotels
Holiday Inn Express, Putuo Shanghai - Calm and relaxed neighbourhood. Compact and neat rooms.
Jinyi Holiday Hotel, Guilin - Neat and tidy hotel. However, the lobby during night is a bit empty.
Success Hotel, Xian - Neat and compact hotel room. Good location to walk around.
Beijing Taishun Hotel, Beijing - Average cleanliness. But the relaxed location, great halal restaurant nearby and Halal breakfast make up for it.
Guangzhou Longzhou Hotel, Guangzhou - Neat and compact hotel room.
Shenzhen Musilm Hotel, Shenzhen - In good proximity to the HK border. Easy to get Halal food.

Drivers
We cannot comment much about the drivers because we never really communicated with them, as they don't speak English. However, all of them helped us with loading and unloading the luggage, which was an absolutely relief. The driver at Guilin always had a pleasant smile.

Feedback
Restaurant bills and refunds have to be monitored more closely. The guideline average meal value does not usually match with restaurant bill or refund. Changes in itinerary by tour guides (outsourced by IslamiChina) due to any reason must always be fully discussed with the client and communicated with IslamiChina also by the guide. Halal Breakfast must be arranged, as there's hardly anything we can eat off the buffet. Since it's the first meal of a busy day, would be great to start off with a nice Halal meal.

Overall
We are glad that we chose IslamiChina to travel in China. All the tours were perfectly planned and well executed. Otherwise, we could only imagine ourselves being hungry throughout without finding proper Halal food or being able to communicate with the locals. Will definitely recommend all family and friends to pick IslamiChina.

Special Mention - Ms.Jennifer, Ms.Hanna & Ms.Cindy (Our favourites)

Mohamed Yousuf

Salam Hanna,

Just to let you know that we are back safely in Singapore.

Thought I just write in to complement you for the well-organized trip. Our group were very impressed with all the arrangement from hotel to the site seeing. All were very well organized and we truly enjoyed the stay in Xian.

Special mention must go to our guide Mr. Rock. He is truly friendly and spent time to explain Xian and China history and culture to us. His attention to details and our dietary and prayer needs are well appreciated. Considering that all of us in the group are above 60 years old, he was very very patience with us. We would appreciate if you can passed on our message to him that he was being truly awesome.

Best Regards and wassalam from all of us in Singapore.

Suhaimi

Dear Hanna,

Here is my feedback

communication with ICT sales person;
It was very easy to communicate with Hanna. All response are replied so fast and acceptable. The services were so good and helping us to do preparation before our trip start

your tour guide;
Ms Jenna is our tour guide. As she spoke english so fluently we can easily communicate and understand what she talk about. She guide us from start until the end of the trip. And she also always explain about the place that we gonna go and check our condition.

the hotel you stay;
For the hotel hospitality it was superb! Spacious and very comfortable to relax and nearby halal stall. We would like more if the breakfast of the hotel have halal foods that we can eat.

your driver;
The driver was OK. As he doesnt know english so we rarely speak with him. But all the driving and time punctuality was excellent.

your meals
The meals is superb, the restaurant was so good and nice! The portion is big but we always finish all the dishes as the dishes was so delicious .

and suggestions.
Breakfast halal at hotel

Thank you so much! We enjoyed our trip so much :)

Assalamoalikum Hanna,

We reached home safely after our wonderful holiday in Xian, China... Thank you so much in large part to you and your company's super organization of our tour.

My personal opinion is:

1. Guide

The guide, Ms.Lulu was very very nice and helpful from the beginning of our first day till the end of our last day to the airport helped us boarding. Ms. Lulu was very knowledgeable, helpful and caring. Her local knowledge and flexibility in accommodating our various requests were well appreciated.

2. Hotels and Cruise

The hotel and cruise accommodation was four stars. The hotel was located centrally. Breakfast which was included in the package was excellent.

3. Transportation and Driver

Our interactions with the driver was very nice although my mandarin was very little I can speak because I live in Hong Kong which I can speak Cantonese 100 percent but in China except Guangzhou is Cantonese, other parts of China is spoken mandarin but I love it in anyway. However, the driver were courteous, friendly, helpful, presentable and knowledgeable about the roads and routes.

The vehicles were clean, spacious and comfortable. We managed to fit all our luggages in the car.

4. Food

As for the choice of food was very great when we entered in Muslim street/bazaar which was located next to our Grand Dynasty hotel to the requirement of being halal. After that we told the guides to let us make the selection from the menu with the understanding that if we were to cross the meal allowance, we would pay the difference.

The other option we exercised on some occasions was to accept the cash meal allowance and arrange our own meals.

We were satisfied with the above two options as it gave us flexibility.

Overall, we were highly satisfied with your services. We would certainly use your company again as well as recommend it to others.

Thank you and best regards
Imran Shah