Hilman Hadiansyah
Client Information
Name: Hilman Hadiansyah Nationality: Indonesia
Itinerary: Beijing Muslim Tour 5 Days
Time of Traveling: from May 27 to 31, 2009
Salam Johan,
How are you, hope everything running well.
Thank you for your hospitality and good services of Islami China Tour during in Beijing last May 2009. However, I'm honor to answer your question in order to improve our service to the client.
Your overall review on the trip: Excellent
Your communication with IslamiChina.com sales representative: Excellent
Your tour guide: Excellent
Your hotel: Excellent
Your coach: Excellent
Meals: Good (Good Overall, but on the last day May 31, we were promised that we will get b'fast on box, but what did we get? only bread with no topping on it, and it was not standard of breakfast on box)
Aspects that we need to improve: Confirmation with Tour Leader for every activity that might effect the comfort of the client or group.
Hope the above statement can be useful for the next group.
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Mohammad Farooqui
Client Information
Name: Mohammad Farooqui Nationality: USA
Itinerary: Beijing Muslim Tour 4 Days
Time of Traveling: Mar 19 to Mar 22, 2009
We thank ICT for arranging such a wonderful trip for us in Beijing. Everything for very nicely organized during our 4 days stay over there. In fact all credit goes to Mr.Musa who was all the time so kind and loving plus very knowledgeable. My family was really very much thank full to Mr.Musa for all his kindness for us. Your company is really so lucky to have such nice fellows like him. Thanks to ICT once again.
Suraya
Client Information
Name: Suraya Nationality: Malaysia
Itinerary: Shanghai Suzhou Muslim Tour 4 Days
Time of Traveling: Apr 5 to 8, 2009
Salam Johan,
We had a fantastic time in Shanghai! It’s just too bad it is massively under construction and perhaps will again visit shanghai after the makeover by 2010. Loved the food especially the barbequed lamb on a stick.
About the pics, do you want the views or the people. Mind you that I am not a professional photographer and mostly they are the snap-n-shoot method.
If you are ok, here are some for you to sample.
Wassalam,
Suraya
Qasim Yunus
Client Information
Name: Qasim Yunus Nationality: Saudi Arabia
Itinerary: Historic Beijing & the Great Wall Tour
Time of Traveling: April 03, 04, 2009
Walikum Assalam Johan,
How are you doing? I came from China yesterday and in addition to Shanghai also had the pleasure of visiting Hangzou.
The Beijing trip was fine, in fact I would say very good and enjoyable. Your website in particular made our stay very convenient with the list of Halal restaurants and masjids guiding us to our prayers and meals.
You are welcome to use my pictures but i use high resolution camera so it will take a long time for people accessing the website to download the pictures.
I appreciate your asking my feedback. Very positive sign for a business to ask for feedback and confirms your intent to serve with quality and not just to serve. My reviews are as follows:
The trips were well planned in timing and execution. The meals were very enjoyable and each restaurant was an enriching experience for us, the quality of food was good in taste and quantity. The guide is a very committed individual who looks after the interest of the customer and is very polite. We found him to be of very pleasing personality and we thoroughly enjoyed his company and would love to have him as our guide again. Improvement area for him are English speaking skills and recommend that he is accurate on some of the facts about the sites. For example, he mentioned that half to 1 billion people died while building and maintaining the great wall. Based on the internet and China sites about 2-3 million lost their lives in building and maintaining the great wall. I strongly recommend that all guides of your company should use the same facts and figures and they should be from websites approved by you. It would look very professional on the part of your company if the guide gives a small write-up each day about the sites visited that day. Further elaboration of these facts and explanation is then provided by the guide.
As a company you need to be very clear and what is and is not included in the tour. For example, great wall is good example. We had complete information about what is included in the cost and what we are missing. When we reached the wall we were so tired that we decided to go for the cable car at our cost. The same should be your standard for all the tour sites including the Summer palace etc.
Overall, we are very happy to have made the right choice of using your company. We will certainly recommend you to our friends traveling to China.
I hope the review was helpful. If you require any clarification please do contact me.
Wassalam.
Qasim
Rosslee Bin Wahid
Client Information
Name: Rosslee Bin Wahid Nationality: Malaysia & Irland
Itinerary: Beijing Xian Muslim Tour
Time of Traveling: From Dec 27, 2008 to Jan 02, 2009
I am amazed at how Islam has managed to flourish in China and appreciate the opportunity of being able to visit your country and experience its wonderful history through your efforts. Both Musa (Beijing) and Grace (Xian) were exceptionally knowledgeable and had a wealth of information to share with us, which was especially beneficial to my son who is studying Chinese history in university. Musa is a pleasant, patient and kind man who goes out of his way to make your trip enjoyable. He is an example to us all of how a Muslim should be. Grace is a professional and takes pride in her work and her country. She was patient and respectful of the time we took to pray.
While returning with a wealth of knowledge and a few kilos heavier from the wonderful food, we also had a few kilos extra from unscheduled pit stops for Chinese medicine, silk, etc. I am hoping the medicine will work and we will be healthier in a few months, but to give credit where it is due, they were able to pinpoint some medical conditions that we had. It was interesting to see how silk, jade, Chinese tea is made, etc. but we weren’t prepared for the sales pitches each time. Perhaps the tour guides can let you know in advance what to expect and which one you would be interested in, etc. All the restaurants we went to were excellent and it will be hard to find Chinese food as delicious as they were. The hotel in Beijing was cozy but the breakfast was disappointing as we expected something special from a halal restaurant. The drivers were excellent and deserve medals for their patience and driving skills in Beijing; and although they didn’t speak English, they were very friendly.
Overall, we had a wonderful trip even though the temperature was below zero. We thank you all for your efforts and for making it possible for Muslims to enjoy your country. We are already telling our friends all about it and will be happy to refer them to you. May ALLAH bless you and your families!
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