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Norshida Binti Idris

Client Information

Name: Norshida Binti Idris   Nationality: Malaysia

Itinerary: Beijing Muslim Tour 7 Days 

Time of Traveling: Mar 13 to Mar 19, 2015

Salam hanna,
 
This is some of our feedback on our previous trip.
 
1)  tour guide.
      
     We are glad and satisfy with michale and the way he handle our group. 
     Michale:
 
    1) have patient if so need to wait for quite some time to ensure everybody 
          Is ready and prepared. ( no rushing2 and all are happy)
 
    2) arrange the itirenary so smooth esp on places and we can enjoy at all places, have time for photos yet not miss even one place that we had agreed in
       Much much earlier plan before came to beijing.
 
    3) arrange extra show and we don mind buy ticket since have extra time and the show is superb ! ( glad he did that)
 
    4) bring us to shops that are reasonable pricing and much more for health purpose . Wow such a blessing for us. We love those shops and products.
 
    5) we so thankful  michale make an effort to bring us pray at mosques mostly everyday ! Syukur alhamdullillah. We even have time shop some muslim product nearby mosque. Its so great.
 
2) hotel .
 
The hotel is nice and clean.
 
Only that it will be better if they can add varities in breakfast plus some if possible international menu. 
(Imagine visitor have to eat almost same menu every morning)
 
The retail dry food shop in the hotel really helps . We can buy mineral water , some pack sweet drinks , fresh fruits etc. 
Add more muslim product if possible. 
 
3) Driver
 
Our driver is superb. We are satisfy the way  he handle the bus esp in traffic jam. 
 
4) Meals
 
Regarding meals , yes we are so grateful varieties of restoran that michale and ict arrange for us. Varieties of taste.
 
We are glad he bring us eat western food as well.
 
5) communication with ICT sales pp
 
We would like to give 5 star for ict fast respond and communication. Fast respond is one of the reason we choose to travel with ict. Keep it up.
 
We are also satisfy esp hanna and johan for their cooperation in difficulties matter such as itirenary and pricing.
 
Also keep it up. Hanna , Your patience in responding emails and answering questions had help us a lot. It will help others too.
 
6) suggestion and advise
 
Our suggestion , your co. Can go big in ASEAN muslim market. Your ict pp, itirenary , meals and tourist guide are excellent.
Sincerely it is much2 better compare to some of  our beijing trip with non muslim travel agency before although it is under muslim tour. Its different.
 
ICT can promote your package at our local tourism fare . 
ICT can Work together closely with malaysia muslim travel agency.
 
Besides travel agency , you can help to promote beijing muslim products in our country.
 
Besides web , keep promoting your great ict in ASEAN country and grow BIG !
 
Wish your co. All the best and love to see our muslims grow in all over the world.
 
 
 

Juneita Binte Juma'at

Client Information

Name: Juneita Binte Juma'at   Nationality: Malaysia

Itinerary: Beijing Shanghai Muslim Tour 6 Days Plus 2 Nights Extension

Time of Traveling: Dec 13 to Dec 20, 2014

Salam Hanna
 
Sorry for the very late reply.
 
Please find enclosed our feedback on the following:
 
Communication with ICT sales person - Generally, the response is very fast and the information that was asked for is very informative.
 
Tour guide - In Beijing, Tracy is a very friendly and accommodating tour guide.  She is very knowledgeable and goes out of her way to help us. Her explanation is very clear and we have no problem understanding her.
 
In Shanghai, Kevin is also very accommodating and friendly.  He is very helpful and even helped us buy drinks outside of our restaurant during our dinner.  He even taught us to converse in Mandarin when ordering food!
 
Driver - Both the drivers in Beijing and Shanghai are very safe, competent and punctual.
 
Hotel - the hotels in both Beijing and Shanghai were great! We were generally happy with the location, service and breakfast menu. But we do enjoy our Beijing hotel stay as the location is great.
 
Meals - Meals in Beijing and Shanghai are good and in abundance! However, it will be good if the meals in Shanghai were prepared beforehand as we had to wait for some time before dinner was ready on our first night there.
 
Suggestions - Overall, we enjoyed ourselves thoroughly as a family.  However, there are some points that we wish to highlight.
 
The tour on the first day when we were brought to the Herbal Medicine Shop. The owners were quite pushy in asking us to buy their products.  When we turned them down politely, they were quite upset.  In the end, we purchased some medicine which we have no use for.
 
We appreciate Tracy's effort in ensuring our comfort and general well being during our stay in Beijing.  We are deeply touched by her warmth and friendliness.
 
Many thanks for making our stay enjoyable in China!
 
regards and wassalam
 
juneita
 
 
 

Ariff bin Sulong

Client Information

Name: Ariff bin Sulong   Nationality: Malaysia

Itinerary: AirAsia Xian Muslim Tour 4 Days

Time of Traveling: Nov 07 to Nov 10, 2014

Salaam Hanna,
 
Over all activities are excellent but due to limited time we are not able to explore other places such as Mount Hue. The knowledge of the tourist guide (Miss Lulu) is excellent and she knows and able to explain all the questions, furthermore her English is very good and fluent so easy for us to communicate.
 
Ariff bin Sulong
 
 
 

Sarina

Client Information

Name: Sarina   Nationality: Singapore

Itinerary: Tailor Made Great Wall & Fragrant Hill Tour

Time of Traveling: Oct 19, 2014

Salaam Hanna,
 
I just arrived back in Singapore this morning. I have actually filled in the form and given it to Tina, the guide at the end of the tour. You might want to ask her for the survey.
 
I also gave $450 to Tina for the driver and guide fees. It would be good in future if you could provide a receipt.
 
Overall, I enjoyed the experience. Tina was very good and took very good care of me. It was a bit too early for everyone but we managed to get some sleep in-between journey and Mr Tian the driver also managed to get some sleep when waiting for us on our tour.
 
Mr Tian was also very good driver as he knew a lot of the back road and avoided a lot of traffic and we had a smooth journey throughout. There was some traffic jam on highway on the return to Beijing from Mutianyu but Mr Tian managed to find alternative routes and we got back by 5.30 pm. Delayed by 30 minutes but it was okay because it could have been worse with the jam. I would use Mr Tian again, his driving was good and he is on time and schedule.
 
The air quality was not good on the day and so visibility was not good but I still enjoyed myself. We started with the mosque. Unfortunately, the ladies section had no lights and I had to pray in the men's area. We left soon after 5.30 am and headed for Fragrant Hill. We got to Fragrant Hill by 6.20 am. There was no traffic jam. It was good advice to go to Fragrant Hill first because by the time we finished and drove down, the traffic was bad going up the hill. We climbed up half way to the peak at Fragrant Hill, it was a good exercise and Tina was good in helping me with the climb and we saw the "sunrise".
 
We got to Aman Summer Palace early i.e. before 9.00 am and had breakfast together with Mr Tian. I think both Tina and Mr Tian enjoyed the new experience eating at Aman. There was a western waiter who helped to take my breakfast order to ensure that the food is prepared in a halal way. We explored the Amanresort after breakfast to see what the property is like.
 
We left Aman at about 10.00 am and drove to Yanqihu. Mr Tian drove past the Olympic village and saw the Bird's Nest stadium. We arrived at Yanqihu around 11.00 am and spend about an hour there. The drive was easy and no traffic. When we got to the Yanqihu Park, we were told that the Kempinski Hotel was off-limits because of the upcoming Apec Summit and it is closed for security reasons. Yanqihu Park has been done up very nicely for the Apec. I took a 3 minute speedboat ride to see a closer look of the hotel from the lake. There were not many tourists there and I would recommend that this be a destination that you offer to your customers in future because it is a very nice lake and after Apec and if the weather is clear, the hotel and the dome looks very impressive from the lake and hopefully visitors can stay and go to the hotel next time. I did my prayers at the park which was very pleasant and nice to pray.
 
From Yanqihu we decided to find a place nearby for lunch and saw a shop/residential area called Spring Legend Alpine Village.....and stopped there for lunch. There was no halal restaurant and the guide and driver had lunch at a nearby restaurant and I waited in the car. I brought some sandwiches and snack to eat. I also had a heavy breakfast at Aman, so was still quite full for lunch.
 
By 1.00 pm we headed for Mutianyu. The drive was less than an hour from the Yanqihu area and no traffic. We reached there before 2.00 pm and the timing was perfect because there were not many tourists queuing and we were able to get tickets and take the shuttle without having to wait. We took the cable car up to Great Wall - spend about 30 minutes up there and came down. By the time we finished, it was around 3.00 pm and we head back to Beijing city center. 
 
Everything was on schedule and went according to plan. 
 
I hope to return to China again and maybe do other trips within China. I am particularly interested in visiting Urumqi as I don't believe many tourists go there. Maybe next autumn when the autumn colors are nice. There was not much autumn colors at Fragrant Hill but Great Wall had more colors.  
 
Thank you for helping to arrange and I would certainly want Tina and Mr Tian if I tour Beijing again. They make my journey very comfortable.
  
Best regards,
 
Sarina
 
 
 

Prof Dr Adlina Suleiman

Client Information

Name: Prof Dr Adlina Suleiman  Nationality: Malaysia  Itinerary: Shanghai Suzhou & Hangzhou Tours

Destinations: Shanghai, Suzhou & Hangzhou

Time of Traveling: Apr 12 to Apr 14, 2014

Assalamualaikum

Dear Brother Johan,

The tour guide Promise was very helpful and knowledgeable.   There was no problems in communication because there was Dr Thor in my group who speaks Mandarin.   The ICT sales in communicating with me has been excellent.  The driver was friendly and ever willing to accommodate our wanting to stop to go to toilet issues.  The hotel was excellent too.  The restaurants chosen had great food but the rest rooms inside the restaurants was not clean (the level of hygiene was poor which was disappointing because it was in a place where food was being prepared....Alhamdulillah none of us came down with food poisoning).   I would suggest that if a trip takes 3 hours to go there and to get back it is better to suggest to the tourists to spent a night at that place rather than have to rush back.

Thank you for a giving us a meaningful journey.  If all goes well I may decide to go to Beijing in 2015 for the same conference only this time in a different city (provided the issue with MH 370 gets resolved first).

Thank you, Wassalam

Prof Dr Adlina Suleiman